:root{
  --navy:#0b1f3a; --navy2:#122c52; --gold:#f0a500; --gold2:#ffc233;
  --ink:#1c2530; --mut:#5b6b7c; --bg:#f6f8fb; --white:#fff;
  --green:#1e9e5a; --red:#d64545; --radius:14px;
  --shadow:0 10px 30px rgba(11,31,58,.10);
  --shadow-lg:0 20px 50px rgba(11,31,58,.16);
}
*{margin:0;padding:0;box-sizing:border-box}
html{scroll-behavior:smooth}
body{font-family:'Segoe UI',Roboto,'Helvetica Neue',Arial,sans-serif;color:var(--ink);background:var(--bg);line-height:1.6}
img{max-width:100%;display:block}
a{text-decoration:none;color:inherit}
.container{max-width:1180px;margin:0 auto;padding:0 20px}
.btn{display:inline-flex;align-items:center;gap:8px;padding:13px 28px;border-radius:50px;font-weight:700;font-size:15px;border:none;cursor:pointer;transition:.25s}
.btn-gold{background:linear-gradient(135deg,var(--gold),var(--gold2));color:#1a1400;box-shadow:0 8px 20px rgba(240,165,0,.35)}
.btn-gold:hover{transform:translateY(-2px);box-shadow:0 12px 26px rgba(240,165,0,.45)}
.btn-outline{background:transparent;color:#fff;border:2px solid rgba(255,255,255,.6)}
.btn-outline:hover{background:#fff;color:var(--navy)}
.btn-navy{background:var(--navy);color:#fff}
.btn-navy:hover{background:var(--navy2)}
.section{padding:80px 0}
.section-alt{background:#fff}
.eyebrow{display:inline-block;background:rgba(240,165,0,.12);color:#b98300;font-weight:700;font-size:12px;letter-spacing:2px;text-transform:uppercase;padding:6px 16px;border-radius:50px;margin-bottom:14px}
.section h2{font-size:clamp(26px,4vw,38px);color:var(--navy);line-height:1.2;margin-bottom:12px}
.section .lead{color:var(--mut);max-width:640px;margin:0 auto 46px}
.center{text-align:center}

/* ---------- Top bar & nav ---------- */
.topbar{background:var(--navy);color:#cfd9e6;font-size:13px;padding:8px 0}
.topbar .container{display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap}
.topbar a{color:var(--gold2);font-weight:600}
.topbar span i{margin-right:6px}
header.site{position:sticky;top:0;z-index:100;background:rgba(255,255,255,.97);backdrop-filter:blur(10px);box-shadow:0 2px 18px rgba(11,31,58,.08)}
.nav{display:flex;align-items:center;justify-content:space-between;height:74px}
.logo{display:flex;align-items:center;gap:11px;font-weight:800;font-size:22px;color:var(--navy)}
.logo img{width:44px;height:44px;border-radius:10px;object-fit:cover}
.logo em{color:var(--gold);font-style:normal}
.nav-links{display:flex;gap:30px;align-items:center;list-style:none}
.nav-links a{font-weight:600;font-size:15px;color:var(--ink);position:relative;padding:6px 0}
.nav-links a::after{content:'';position:absolute;left:0;bottom:0;width:0;height:3px;border-radius:3px;background:var(--gold);transition:.3s}
.nav-links a:hover::after,.nav-links a.active::after{width:100%}
.hamburger{display:none;background:none;border:none;cursor:pointer;font-size:26px;color:var(--navy)}

/* ---------- Hero ---------- */
.hero{background:linear-gradient(120deg,var(--navy) 0%,var(--navy2) 55%,#1d3f6e 100%);color:#fff;position:relative;overflow:hidden}
.hero::before{content:'';position:absolute;right:-140px;top:-140px;width:480px;height:480px;border-radius:50%;background:radial-gradient(circle,rgba(240,165,0,.28),transparent 65%)}
.hero::after{content:'';position:absolute;left:-100px;bottom:-160px;width:380px;height:380px;border-radius:50%;background:radial-gradient(circle,rgba(255,255,255,.07),transparent 65%)}
.hero .container{position:relative;z-index:2;display:grid;grid-template-columns:1.1fr .9fr;gap:50px;align-items:center;padding:90px 20px}
.hero h1{font-size:clamp(32px,5vw,54px);line-height:1.12;margin-bottom:20px}
.hero h1 span{color:var(--gold2)}
.hero p{color:#c9d6e6;font-size:17px;max-width:520px;margin-bottom:32px}
.hero-cta{display:flex;gap:14px;flex-wrap:wrap}
.hero-badges{display:flex;gap:26px;margin-top:44px;flex-wrap:wrap}
.hero-badges div b{display:block;font-size:24px;color:var(--gold2)}
.hero-badges div span{font-size:13px;color:#b9c8da}
.hero-card{background:rgba(255,255,255,.06);border:1px solid rgba(255,255,255,.14);border-radius:22px;padding:34px;backdrop-filter:blur(8px)}
.hero-card h3{margin-bottom:6px;font-size:20px}
.hero-card .price{font-size:40px;font-weight:800;color:var(--gold2)}
.hero-card .price small{font-size:15px;color:#c9d6e6;font-weight:500}
.hero-card ul{list-style:none;margin:20px 0 26px}
.hero-card ul li{padding:9px 0;border-bottom:1px dashed rgba(255,255,255,.15);color:#dbe5f0;font-size:14.5px;display:flex;gap:10px}
.hero-card ul li::before{content:'✔';color:var(--gold2);font-weight:800}

/* ---------- How it works ---------- */
.steps{display:grid;grid-template-columns:repeat(4,1fr);gap:22px}
.step{background:#fff;border-radius:var(--radius);padding:32px 24px;box-shadow:var(--shadow);position:relative;transition:.3s;border-top:4px solid var(--gold)}
.step:hover{transform:translateY(-6px);box-shadow:var(--shadow-lg)}
.step .num{position:absolute;top:-18px;left:24px;background:var(--navy);color:var(--gold2);width:36px;height:36px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:800}
.step h3{font-size:18px;color:var(--navy);margin-bottom:8px}
.step p{font-size:14.5px;color:var(--mut)}

/* ---------- Pricing cards ---------- */
.pricing{display:grid;grid-template-columns:repeat(3,1fr);gap:26px;align-items:stretch}
.pcard{background:#fff;border-radius:20px;padding:38px 30px;box-shadow:var(--shadow);border:2px solid transparent;transition:.3s;display:flex;flex-direction:column}
.pcard:hover{transform:translateY(-6px);box-shadow:var(--shadow-lg)}
.pcard.featured{border-color:var(--gold);position:relative;overflow:hidden}
.pcard.featured::before{content:'MOST POPULAR';position:absolute;top:16px;right:-38px;background:var(--gold);color:#1a1400;font-size:11px;font-weight:800;padding:5px 44px;transform:rotate(38deg)}
.pcard h3{color:var(--navy);font-size:20px;margin-bottom:4px}
.pcard .tag{font-size:13px;color:var(--mut);margin-bottom:18px}
.pcard .amount{font-size:38px;font-weight:800;color:var(--navy)}
.pcard .amount small{font-size:14px;color:var(--mut);font-weight:500}
.pcard ul{list-style:none;margin:22px 0 28px;flex:1}
.pcard ul li{padding:8px 0;font-size:14.5px;color:#3d4a5a;display:flex;gap:10px}
.pcard ul li::before{content:'✔';color:var(--green);font-weight:800}
.pcard ul li.x::before{content:'✖';color:var(--red)}
.pcard ul li.x{color:#98a5b3;text-decoration:line-through}
.notice{background:#fff8e6;border:1px solid #f3ddab;color:#7a5b00;border-radius:12px;padding:16px 20px;font-size:14px;margin-top:28px;display:flex;gap:12px;align-items:flex-start}
.notice b{color:#5d4400}

/* ---------- Sold cars ---------- */
.filter-bar{background:#fff;border-radius:14px;box-shadow:var(--shadow);padding:18px 20px;display:flex;gap:12px;flex-wrap:wrap;margin-bottom:36px}
.filter-bar input,.filter-bar select{padding:12px 16px;border:1.5px solid #dfe6ee;border-radius:10px;font-size:14.5px;outline:none;flex:1;min-width:170px}
.filter-bar input:focus,.filter-bar select:focus{border-color:var(--gold)}
.cars-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:26px}
.car-card{background:#fff;border-radius:18px;overflow:hidden;box-shadow:var(--shadow);transition:.3s;display:flex;flex-direction:column}
.car-card:hover{transform:translateY(-6px);box-shadow:var(--shadow-lg)}
.car-card .img{height:200px;background:linear-gradient(135deg,#dfe8f3,#c6d4e6);overflow:hidden}
.car-card .img img{width:100%;height:100%;object-fit:cover}
.car-card .body{padding:22px;flex:1;display:flex;flex-direction:column}
.car-card .cat{font-size:11px;font-weight:700;letter-spacing:1.5px;text-transform:uppercase;color:#b98300;background:rgba(240,165,0,.12);padding:4px 12px;border-radius:50px;align-self:flex-start;margin-bottom:10px}
.car-card h3{font-size:18px;color:var(--navy);margin-bottom:6px}
.car-card .desc{font-size:13.5px;color:var(--mut);flex:1}
.car-card .foot{display:flex;justify-content:space-between;align-items:center;margin-top:16px;padding-top:14px;border-top:1px solid #eef2f7}
.car-card .price{font-size:20px;font-weight:800;color:var(--navy)}
.car-card .yr{font-size:13px;color:var(--mut)}
.empty{grid-column:1/-1;text-align:center;color:var(--mut);padding:60px 20px;background:#fff;border-radius:14px}

/* ---------- Reviews ---------- */
.rev-summary{display:flex;gap:40px;align-items:center;flex-wrap:wrap;justify-content:center;margin-bottom:44px}
.rev-summary .big{font-size:56px;font-weight:800;color:var(--navy);line-height:1}
.stars{color:var(--gold);font-size:20px;letter-spacing:2px}
.rev-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:22px}
.rev-card{background:#fff;border-radius:16px;padding:26px;box-shadow:var(--shadow);display:flex;flex-direction:column;gap:12px}
.rev-card .top{display:flex;justify-content:space-between;align-items:center}
.rev-card .who{display:flex;gap:12px;align-items:center}
.avatar{width:44px;height:44px;border-radius:50%;background:linear-gradient(135deg,var(--navy),#2a4d80);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:800;font-size:17px}
.rev-card .who b{display:block;color:var(--navy);font-size:15px}
.rev-card .who small{color:var(--mut);font-size:12px}
.rev-card p{font-size:14.5px;color:#3d4a5a;flex:1}
.rev-card.negative{border-left:4px solid var(--red)}
.reply{background:#f2f6fb;border-left:3px solid var(--gold);border-radius:8px;padding:12px 16px;font-size:13.5px;margin-top:4px}
.reply b{color:var(--navy)}
.badge-neg{display:inline-block;background:#fdeaea;color:var(--red);font-size:11px;font-weight:700;padding:3px 10px;border-radius:50px}

/* ---------- Forms ---------- */
.form-card{background:#fff;border-radius:20px;box-shadow:var(--shadow-lg);padding:40px;max-width:640px;margin:0 auto}
.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}
.field{display:flex;flex-direction:column;gap:6px}
.field.full{grid-column:1/-1}
.field label{font-size:13px;font-weight:700;color:var(--navy)}
.field input,.field select,.field textarea{padding:13px 16px;border:1.5px solid #dfe6ee;border-radius:10px;font-size:15px;outline:none;font-family:inherit;transition:.2s;background:#fbfcfe}
.field input:focus,.field select:focus,.field textarea:focus{border-color:var(--gold);background:#fff;box-shadow:0 0 0 4px rgba(240,165,0,.12)}
.privacy-note{font-size:12.5px;color:var(--mut);display:flex;gap:8px;align-items:flex-start;margin-top:6px}
.privacy-note::before{content:'🔒'}

/* ---------- Chat widget ---------- */
.chat-fab{position:fixed;bottom:22px;right:22px;z-index:999;background:linear-gradient(135deg,var(--gold),var(--gold2));color:#1a1400;width:60px;height:60px;border-radius:50%;border:none;cursor:pointer;font-size:26px;box-shadow:0 10px 26px rgba(240,165,0,.5);display:flex;align-items:center;justify-content:center;transition:.3s}
.chat-fab:hover{transform:scale(1.08)}
.chat-fab .dot{position:absolute;top:2px;right:2px;width:13px;height:13px;background:var(--red);border-radius:50%;border:2px solid #fff;display:none}
.chat-fab .dot.on{display:block}
.chat-box{position:fixed;bottom:94px;right:22px;z-index:999;width:min(380px,calc(100vw - 32px));height:min(540px,calc(100vh - 130px));background:#fff;border-radius:18px;box-shadow:0 24px 60px rgba(11,31,58,.35);display:none;flex-direction:column;overflow:hidden}
.chat-box.open{display:flex}
.chat-head{background:var(--navy);color:#fff;padding:15px 18px;display:flex;align-items:center;gap:12px}
.chat-head .avatar{width:38px;height:38px;background:var(--gold);color:#1a1400}
.chat-head b{font-size:15px;display:block}
.chat-head small{font-size:12px;color:#9fd4ae;display:flex;align-items:center;gap:5px}
.chat-head small::before{content:'';width:8px;height:8px;background:#4ade80;border-radius:50%;display:inline-block}
.chat-head .close{margin-left:auto;background:none;border:none;color:#fff;font-size:20px;cursor:pointer}
.chat-body{flex:1;overflow-y:auto;padding:16px;background:#f2f5f9;display:flex;flex-direction:column;gap:10px}
.msg{max-width:78%;padding:10px 14px;border-radius:14px;font-size:14px;line-height:1.45}
.msg.user{align-self:flex-end;background:var(--navy);color:#fff;border-bottom-right-radius:4px}
.msg.admin{align-self:flex-start;background:#fff;color:var(--ink);border-bottom-left-radius:4px;box-shadow:0 2px 8px rgba(0,0,0,.06)}
.msg .time{display:block;font-size:10.5px;opacity:.6;margin-top:4px}
.chat-form{padding:12px;display:flex;gap:8px;border-top:1px solid #e8edf3}
.chat-form input{flex:1;padding:11px 14px;border:1.5px solid #dfe6ee;border-radius:24px;font-size:14px;outline:none}
.chat-form button{width:44px;height:44px;border-radius:50%;border:none;background:var(--navy);color:#fff;font-size:17px;cursor:pointer;flex-shrink:0}
.chat-intro{padding:20px;text-align:center;background:#fff8e6;font-size:13px;color:#7a5b00;border-bottom:1px solid #f3ddab}
.chat-register{padding:22px;display:flex;flex-direction:column;gap:12px;overflow-y:auto}
.chat-register h4{color:var(--navy);font-size:16px}
.chat-register input{padding:12px 14px;border:1.5px solid #dfe6ee;border-radius:10px;font-size:14px;outline:none}
.chat-register input:focus{border-color:var(--gold)}
.chat-register .btn{justify-content:center}

/* ---------- Footer ---------- */
footer{background:var(--navy);color:#b9c8da;margin-top:0}
footer .cols{display:grid;grid-template-columns:1.4fr 1fr 1fr 1fr;gap:36px;padding:64px 0 44px}
footer h4{color:#fff;font-size:16px;margin-bottom:16px}
footer ul{list-style:none}
footer ul li{margin-bottom:10px;font-size:14px}
footer ul a:hover{color:var(--gold2)}
footer .brand{font-size:24px;font-weight:800;color:#fff;margin-bottom:12px}
footer .brand em{color:var(--gold);font-style:normal}
footer p{font-size:13.5px;line-height:1.7}
footer .copy{border-top:1px solid rgba(255,255,255,.1);padding:20px 0;font-size:13px;text-align:center;color:#8ba0b8}

/* ---------- Admin ---------- */
.admin-wrap{display:flex;min-height:100vh}
.admin-side{width:250px;background:var(--navy);color:#cfd9e6;padding:26px 0;flex-shrink:0}
.admin-side .brand{padding:0 24px 22px;font-size:20px;font-weight:800;color:#fff;border-bottom:1px solid rgba(255,255,255,.1);margin-bottom:18px}
.admin-side .brand em{color:var(--gold);font-style:normal}
.admin-side a{display:flex;gap:12px;padding:12px 24px;color:#cfd9e6;font-size:14.5px;border-left:3px solid transparent}
.admin-side a:hover,.admin-side a.active{background:rgba(255,255,255,.06);color:#fff;border-left-color:var(--gold)}
.admin-main{flex:1;padding:34px;background:var(--bg)}
.admin-top{display:flex;justify-content:space-between;align-items:center;margin-bottom:28px;flex-wrap:wrap;gap:14px}
.admin-top h1{font-size:24px;color:var(--navy)}
.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:18px;margin-bottom:30px}
.stat{background:#fff;border-radius:14px;padding:22px;box-shadow:var(--shadow)}
.stat b{font-size:30px;color:var(--navy);display:block}
.stat span{font-size:13px;color:var(--mut)}
.admin-table{width:100%;background:#fff;border-radius:14px;box-shadow:var(--shadow);border-collapse:collapse;overflow:hidden}
.admin-table th{background:var(--navy);color:#fff;text-align:left;padding:14px 16px;font-size:13px}
.admin-table td{padding:13px 16px;font-size:13.5px;border-bottom:1px solid #eef2f7;vertical-align:top}
.admin-table tr:last-child td{border-bottom:none}
.admin-table .thumb{width:70px;height:50px;object-fit:cover;border-radius:8px}
.tag-status{font-size:11px;font-weight:700;padding:3px 10px;border-radius:50px}
.tag-pending{background:#fff3d6;color:#9a7400}
.tag-approved{background:#dcf5e7;color:#157347}
.tag-rejected{background:#fdeaea;color:var(--red)}
.btn-sm{padding:6px 14px;font-size:12.5px;border-radius:8px;border:none;cursor:pointer;font-weight:700}
.btn-green{background:var(--green);color:#fff}
.btn-red{background:var(--red);color:#fff}
.btn-blue{background:#2563eb;color:#fff}
.login-page{min-height:100vh;display:flex;align-items:center;justify-content:center;background:linear-gradient(120deg,var(--navy),#1d3f6e)}
.login-card{background:#fff;border-radius:20px;padding:44px;width:min(420px,92vw);box-shadow:var(--shadow-lg)}
.login-card h1{font-size:24px;color:var(--navy);text-align:center;margin-bottom:6px}
.login-card .sub{text-align:center;color:var(--mut);font-size:14px;margin-bottom:28px}
.flash{padding:14px 18px;border-radius:10px;margin-bottom:20px;font-size:14px;font-weight:600}
.flash.success{background:#dcf5e7;color:#157347}
.flash.error{background:#fdeaea;color:var(--red)}
.chat-list{display:flex;flex-direction:column;gap:10px}
.chat-item{background:#fff;border-radius:12px;padding:14px 18px;box-shadow:var(--shadow);display:flex;justify-content:space-between;align-items:center;cursor:pointer;transition:.2s;border:2px solid transparent}
.chat-item:hover{border-color:var(--gold)}
.chat-item .unread{background:var(--red);color:#fff;font-size:11px;font-weight:700;border-radius:50px;padding:2px 9px}
.admin-chat{display:grid;grid-template-columns:300px 1fr;gap:20px;height:calc(100vh - 160px)}
.admin-chat .list{overflow-y:auto;background:#fff;border-radius:14px;box-shadow:var(--shadow);padding:12px}
.admin-chat .conv{background:#fff;border-radius:14px;box-shadow:var(--shadow);display:flex;flex-direction:column;overflow:hidden}
.admin-chat .conv .chat-body{flex:1}

/* ---------- Responsive ---------- */
@media(max-width:960px){
  .hero .container{grid-template-columns:1fr;padding:64px 20px}
  .steps{grid-template-columns:repeat(2,1fr)}
  .pricing{grid-template-columns:1fr;max-width:460px;margin:0 auto}
  .cars-grid,.rev-grid{grid-template-columns:repeat(2,1fr)}
  footer .cols{grid-template-columns:1fr 1fr}
  .admin-wrap{flex-direction:column}
  .admin-side{width:100%;display:flex;flex-wrap:wrap;padding:14px 0}
  .admin-side .brand{border:none;padding:6px 18px;margin:0;width:100%}
  .admin-side a{border-left:none;border-radius:8px;padding:9px 14px}
  .stats{grid-template-columns:repeat(2,1fr)}
  .admin-chat{grid-template-columns:1fr;height:auto}
  .admin-chat .list{max-height:220px}
  .admin-chat .conv{height:60vh}
}
@media(max-width:640px){
  .nav-links{position:fixed;top:74px;left:0;right:0;background:#fff;flex-direction:column;padding:18px 24px;gap:16px;box-shadow:0 20px 30px rgba(0,0,0,.12);transform:translateY(-130%);transition:.35s;z-index:99}
  .nav-links.open{transform:translateY(0)}
  .hamburger{display:block}
  .cars-grid,.rev-grid,.steps{grid-template-columns:1fr}
  .form-grid{grid-template-columns:1fr}
  .form-card{padding:28px 22px}
  footer .cols{grid-template-columns:1fr}
  .section{padding:56px 0}
  .hero-badges{gap:16px}
  .filter-bar{flex-direction:column}
  .topbar .container{justify-content:center;text-align:center}
}
/* ---------- FIX: chat stage must flex so .chat-body scrolls ---------- */
#chatStage{display:flex;flex-direction:column;flex:1;min-height:0}

/* ---------- WhatsApp floating button ---------- */
.wa-fab{position:fixed;bottom:22px;right:96px;z-index:999;background:#25d366;width:60px;height:60px;border-radius:50%;display:flex;align-items:center;justify-content:center;box-shadow:0 10px 26px rgba(37,211,102,.45);transition:.3s}
.wa-fab:hover{transform:scale(1.08)}
.wa-link{color:#4ade80;font-weight:700}
footer .wa-link:hover{color:#fff}

/* ---------- Photo thumbnails under car cards ---------- */
.thumbs{display:flex;gap:6px;padding:8px 12px;background:#eef2f7;overflow-x:auto}
.thumbs img{width:52px;height:38px;object-fit:cover;border-radius:6px;cursor:pointer;opacity:.75;transition:.2s;flex-shrink:0}
.thumbs img:hover{opacity:1;transform:scale(1.05)}

/* ---------- Seller banner ---------- */
.seller-banner{margin-top:30px;background:linear-gradient(120deg,var(--navy),#1d3f6e);border-radius:18px;padding:30px 34px;color:#fff;display:flex;justify-content:space-between;align-items:center;gap:24px;flex-wrap:wrap}
.seller-banner h3{font-size:21px;margin-bottom:6px}
.seller-banner p{font-size:14.5px;color:#c9d6e6;max-width:640px}

/* ---------- Admin: request images row ---------- */
.req-imgs{display:flex;gap:6px;flex-wrap:wrap}
.req-imgs img{width:64px;height:48px;object-fit:cover;border-radius:6px;cursor:pointer}

/* ---------- Mobile: keep whatsapp button clear of chat button ---------- */
@media(max-width:640px){
  .wa-fab{bottom:22px;right:92px;width:54px;height:54px}
  .chat-fab{width:54px;height:54px;font-size:23px}
}
/* ---------- Admin top search bar ---------- */
.admin-topbar{background:var(--navy);padding:10px 20px;display:flex;justify-content:space-between;align-items:center;gap:14px;flex-wrap:wrap}
.admin-topbar .tb-brand{color:#fff;font-weight:800;font-size:16px}
.admin-topbar .tb-brand em{color:var(--gold);font-style:normal}
.admin-topbar input{padding:9px 16px;border-radius:24px;border:none;outline:none;width:min(340px,65vw);font-size:14px}
.side-unread{background:var(--red);color:#fff;font-size:11px;border-radius:50px;padding:1px 7px;margin-left:6px}

/* ---------- Message status ticks & typing ---------- */
.msg .meta{display:flex;gap:6px;justify-content:flex-end;align-items:center;margin-top:4px}
.msg .tick{font-size:10px;opacity:.75}
.msg .tick.read{color:#4ade80;opacity:1;font-weight:700}
.typing-line{font-size:12px;color:var(--mut);font-style:italic;padding:0 16px 6px}
#typingHint{color:#4ade80}
.chat-closed-banner{background:#fdeaea;color:var(--red);padding:10px 16px;text-align:center;font-size:13px;font-weight:600;border-top:1px solid #f5c6c6}
.closed-tag{background:#e8edf3;color:var(--mut);font-size:10px;font-weight:800;padding:2px 8px;border-radius:50px;margin-left:6px;letter-spacing:.5px}
.chat-item.unread-item{background:#fff1f1;border-color:var(--red)}
.chat-item.unread-item b{color:var(--red) !important}
/* ---------- Chat toolbar (mic / attach) ---------- */
.chat-tools{display:flex;gap:8px;padding:8px 12px 0;background:#fff}
.chat-tools button{width:38px;height:38px;border-radius:50%;border:1.5px solid #dfe6ee;background:#fbfcfe;cursor:pointer;font-size:17px;transition:.2s}
.chat-tools button:hover{border-color:var(--gold);background:#fff8e6}
.chat-tools button.rec{background:var(--red);border-color:var(--red);animation:recpulse 1s infinite}
@keyframes recpulse{0%,100%{box-shadow:0 0 0 0 rgba(214,69,69,.5)}50%{box-shadow:0 0 0 8px rgba(214,69,69,0)}}
.msg audio{max-width:100%}

/* ---------- Admin notification cards ---------- */
.notif-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:16px}
.notif-card{background:#fff;border-radius:14px;padding:18px 20px;box-shadow:var(--shadow);display:flex;flex-direction:column;gap:2px;transition:.2s}
.notif-card:hover{transform:translateY(-3px)}
.notif-card .notif-num{font-size:30px;font-weight:800;color:var(--navy)}
.notif-card .notif-cat{font-weight:700;color:var(--navy);font-size:14px}
.notif-card small{color:var(--mut);font-size:12px}
.notif-card.has-new{background:#fff5f5;border:1.5px solid var(--red)}
.notif-card.has-new .notif-num{color:var(--red)}
@media(max-width:960px){.notif-grid{grid-template-columns:repeat(2,1fr)}}
.call-panel{padding:10px 12px;background:#eef8ff;border-top:1px solid #d8eaf7;border-bottom:1px solid #d8eaf7;color:var(--navy);font-size:13px}.call-panel audio{width:1px;height:1px;position:absolute;opacity:0}.btn-blue{background:#2563eb;color:#fff}.btn-blue:disabled{opacity:.55;cursor:not-allowed}
/* ---------- Strong admin unread/new-message indicators ---------- */
.admin-side a.has-unread{background:#fff0f0;color:var(--red);font-weight:800;border-left:4px solid var(--red)}
.chat-item.unread-item{background:#fff0f0!important;border:2px solid var(--red)!important;box-shadow:0 0 0 2px rgba(214,69,69,.08)}
.chat-item.unread-item:before{content:'NEW';background:var(--red);color:#fff;font-size:9px;font-weight:900;padding:2px 6px;border-radius:5px;margin-right:8px;align-self:flex-start}
.msg.new-unread-msg{background:#fff0f0!important;border:2px solid var(--red)!important;position:relative}
.new-msg-label{display:inline-block;background:var(--red);color:#fff;font-size:9px;font-weight:900;letter-spacing:.5px;padding:2px 7px;border-radius:5px;margin-bottom:5px}