Please submit your concern using the website enquiry form and include your booking reference if you have one. You may also email support@lrmcarseach.co.za once the mailbox has been created and tested. Until email delivery is verified, the website form is the primary route.
We can review concerns about incorrect charges, unapproved expenses, a delayed or cancelled viewing, a refund, a privacy request, a listing or a viewing report. Include dates and relevant supporting information, but do not send passwords, card details or unnecessary identity documents.
We will acknowledge the concern, review the available records and respond with the next steps. If a travel advance is involved, the expense record and available supporting evidence will be checked. Nothing in this process limits any statutory right or lawful external complaint route available to you.
